1. Overview

At Sente, we want you to be completely satisfied with our service. This Refund Policy outlines our terms for subscription cancellations and refunds. We believe in being transparent and fair with our customers.

2. Free Plan

Our Free plan requires no payment and can be used indefinitely within its usage limits. No refunds are applicable to the Free plan.

3. Paid Subscriptions (Pro & Team)

3.1 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will continue to have full access to all features until the period ends
• Your account will automatically downgrade to the Free plan after the period ends
• No further charges will be made after cancellation

3.2 Refunds for Monthly Subscriptions

We do not provide refunds for partial months. When you cancel a monthly subscription:

• You will not be charged for the next billing cycle
• No prorated refund will be issued for the current month
• Your access continues until the end of your paid period

3.3 Exception: New Subscription Refunds

If you are unsatisfied with the Service within the first 7 days of a new paid subscription, you may request a full refund. This applies only to your first paid subscription with Sente and is limited to one refund per customer. To request a refund, please contact us at support@sente.run within 7 days of your initial purchase.

4. How to Cancel

You can cancel your subscription at any time using one of the following methods:

• In-App: Go to Settings → Billing → Cancel Subscription
• Email: Contact us at support@sente.run with your account email

Cancellation requests are processed immediately, and you will receive a confirmation email.

5. Resume Subscription

If you cancel your subscription but change your mind before the current billing period ends, you can resume your subscription through Settings → Billing → Resume Subscription. Your plan will continue without interruption and you will be billed normally at the start of the next billing period.

6. Billing Disputes

If you believe you have been charged incorrectly or have a billing dispute, please contact us immediately at support@sente.run. We will investigate all disputes promptly and work with you to resolve any issues. Please include your account email and a description of the issue when contacting us.

7. Service Issues

If you experience significant service outages or technical issues that prevent you from using the Service, please contact us. We will evaluate each case individually and may provide credits or refunds at our discretion for extended service disruptions.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after any changes indicates your acceptance of the new policy.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Email: support@sente.run

We typically respond to all inquiries within 1-2 business days.